Executive Communication in Action · Track 4 · Dialogue Under Pressure

The climb to a conclusion takes under a second.

Under pressure, you are already several rungs up a ladder you did not notice. This is the language to come back down.

~90 minutes
One focused session · live + async
One tool by Tuesday
A rewrite of one tense exchange: observation → need → request
Thinker-first
Argyris & Rosenberg as your lenses
Next cohort
mid-August 2026 · small by design

The problem

The hard conversation went worse
than it needed to.

Not because you lacked good faith — but because the mind moves fast when things get tense, and by the time you spoke you had already climbed from what a camera would record to a conclusion you were treating as fact. This Track gives you the vocabulary to know which rung you are on, and the language to bring a conversation back down before it breaks.

Why now

The transcript records the escalation too.

In AI-mediated work — recorded calls, async threads, summarised meetings — a clean observation and an evaluation read very differently, to people and to the machine. The discipline of staying on the lower rungs is now visible, and it travels.

The thinker — your lens

You don't borrow tips. You inhabit an architecture.

The lens is theirs; the practice is yours. You meet the thinker in an original reading, see the idea in use, then make it your own.

Chris Argyris
The Ladder of Inference

At the bottom: what a camera would record. At the top: a conclusion treated as fact. Learn to see the rung you are on.

Marshall Rosenberg
Nonviolent Communication

Separate observation from evaluation; name the need under the reaction; ask, don't demand.

The instrument

Three moves that keep a conversation open.

Together they are the discipline of keeping a hard conversation open instead of letting it close.

01
Observable data
Name what a camera would record — not your interpretation.
02
The need underneath
Name the need driving your reaction, not the verdict.
03
One clear request
Ask for something specific and doable — a request, not a demand.

What you leave with

Not tips. A capability.

Who conducts it

Thirty-five years of executive judgment — now in the AI era.

Sandra M. Szwarc, M.Sc. has spent 35 years training executives to construct meaning under pressure — across finance, industry, energy and healthcare, in four languages. Strategic Narratives is where that practice meets the AI era: the machine can describe; you decide what the data means.

FAAP — Storytelling & Game WritingVancouver Film SchoolColumbia Digital Storytelling LabM.Sc. UNIP + University of North Texas35+ years executive education17 DOI-registered worksIP registered (INPI · Zenodo · Biblioteca Nacional)

Fit4Global Learning Systems®

The other doors

Five Tracks. Take one — or make the journey.

Dialogue Under Pressure is one of five Mini-Masterclasses in Executive Communication in Action. Each is a door: roughly 90 minutes, one usable tool, sold on its own or as the full program.

Begin

Know which rung you are on.

Join the next cohort, bring it to your team, or take it as a standalone. Part of the ECA full program — also available on its own.

Join the next cohort (mid-August)Bring it to your team
Is this a conflict-resolution course?

No. It is a precision-communication course — the difference between observation and evaluation, and between asking for information and asking for permission.

What if the other person hasn't taken it?

The moves work even when only one person knows them. A clean observation invites a different response than an evaluation — regardless.

Do I need earlier Tracks first?

No. It is standalone. In the program it follows Strategic Narratives, but the concepts are independent.

When does it run?

The next cohort is mid-August 2026. Small by design.

Part of Executive Communication in Action — five Tracks, one capability: communication as judgment.